Web Directory

• Aegis Communications Group, Inc.
  Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
  http://www.aegiscomgroup.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Beacon Technologies, Ltd.
  Permission-based IVR-interactive customer survey for customer satisfaction research.
  http://beacontouch.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service Benchmarking Association
  Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
  http://www.csbenchmarking.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service Training and Articles
  Customer service training and free articles.
  http://www.proedgeskills.com/customer_service_training.htm
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service Training-Guaranteed
  Measure-X training will shows how to measure satisfaction and retain customers longer.
  http://www.measure-x.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service University
  Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
  http://www.customerserviceuniversity.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service Week
  Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
  http://www.csweek.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• CustomInsight Internet Surveys
  Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
  http://www.custominsight.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• destinationCRM.com
  Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
  http://www.destinationcrm.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• e-Satisfy, Inc.
  Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
  http://www.e-satisfy.co.uk/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• e-Satisfy.com
  A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.
  http://www.e-satisfy.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• eCRMGuide
  Customer Relationship Management in the E-Business World
  http://www.ecrmguide.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• eLoyalty
  Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
  http://www.eloyalty.net/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• ExecTrainer.com
  Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
  http://www.exectrainer.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Golden Resources Marketing Group
  Provides mystery shopping services, merchandising, and point of sale marketing audits.
  http://hometown.aol.com/cgr315/index.html
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It